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FAQ

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, contact our Customer Happiness Team or ask our Facebook Fans or Twitter Followers.

One of our goals is being respectful stewards of our environment and the planet.

With footwear, especially, performance footwear, there are some limitations to what we can do while still providing the durability, usability, and function our customers want, at a price they can afford.

We’re careful not to jump into “sustainable” or “environmentally beneficial” products or methods without looking at the bigger picture. For example, creating fleece from recycled plastic bottles sounds like a great thing… until it was discovered that fleece sheds synthetic microfibers — tiny bits of plastic that marine scientists say could be jeopardizing our oceans.

We think of our measured, long-term vision approach as being “Environmentally Intelligent.”

Some of the ways we do this include:

  • Our minimalist designs use fewer materials than traditional shoes (especially the performance products)
  • Our simpler designs, without midsole layers, require less energy to manufacture
  • Our soles last longer — where most performance shoe companies recommend replacing their products every 3-500 miles, our soles have a 5,000 mile sole warranty.
  • Whenever possible, we use renewable materials, like hemp

We look forward to more and better ways we can “tread lightly” as we help you Live Life Feet First!

Our co-founder, Lena Phoenix, likes to say, “There is NO reason to start another shoe company… unless your products change people’s lives.”

And if you read the reviews of our shoes and sandals, you’ll hear a lot of people saying just that, even if what was life-changing for them is as simple as finding shoes that are COMFORTABLE.

Frankly, it’s the emails, phone calls, reviews, and letters (yes, actual letters delivered by a mail person) where people share how much Xero Shoes has impacted their lives that keep us going.

We’re creating a MOVEMENT movement: Helping people experience the comfort, fun, and benefits of Natural Movement. And making natural movement the obvious, healthy, choice… the way natural food is currently.

Let me ask you a question: Do your feet feel better at the end of the day than they did at the beginning?

If not, it’s because your shoes aren’t letting your feet do what’s NATURAL.

One quarter of the bones and joints in your entire body are in your feet. You have more nerve endings in your soles than anywhere but your fingertips and lips.

This means your feet are meant to bend, to move, to flex, and feel the world.

Comfort and performance come from letting your feet do what they’re meant to do, naturally.

Xero Shoes let them do that with what we call “3 Pillars of Natural”:

  • Natural FIT — wide toe boxes let your toes spread and relax. A non-elevated (zero-drop) heel for proper posture.
  • Natural MOTION — super flexible to let your feet bend and move naturally. Low-to-the-ground for balance and agility.
  • Natural FEEL — the patented FeelTrue® soles give you just-right protection while still giving the ground feedback your brain needs for efficient, natural movement.

Plus they’re affordable, and so durable that they have a 5,000 mile sole warranty.

The short answer is: Start slowly. Give yourself time get used to using your muscles naturally, to relaxing, and to your gait changing.

For running, you might start with a VERY short run… like 30 seconds! If that’s not fun, there are a number of hints on our site that will help you. When a short run feels easy and fun, add 10 more seconds to your next run. Then “lather, rinse, repeat.”

Listen to your body. Use fun as your guide.

This blog post may be helpful.

Yes, all of our shoes and sandals are zero-drop.

That means the heel isn’t higher than the ball of the foot, for proper posture.

Xero Shoes is about promoting the benefits (and comfort and FUN) of natural movement, first and foremost. Whenever we can, though, we make vegan-friendly products.

Sometimes we aren’t able to due to the materials needed to construct a shoe that meets the requirements  of jobs that require, say, a leather shoe.

At this time, the only shoes not vegan-friendly are the Alston, Melbourne, leather Hana, leather Phoenix, which are made of leather, as well as the original Mika, which contains a small amount of wool on the collar. We previously had the Coalton (leather) and Pacifica (wool), though we no longer carry those.

 

Since our soles are flat, with no built-in arch support, they’re probably the best shoe to use if you decide to add an insole.

So you know, though, our shoes are intentionally designed to let your feet bend, flex, and move naturally. Research shows that “supporting” your arch or immobilizing your foot with an orthotic can make your foot weaker in as little as a few weeks, while even just walking in a minimalist shoe can improve foot muscle strength.

 

We’ve heard from a number of customers who wear CorrectToes with their Xero Shoes.

Most of them are wearing the product with our sandals, but we know of some who wear CorrectToes with our closed-toe shoes also. It will depend, in part, about your foot’s width.

While our shoes are low to the ground for balance and agility, and flexible enough to let your feet bend and move naturally, our shoes are not electrically conductive.

We have heard from some customers who made their Xero Shoes conductive by putting a rivet or grommet through the soles but we do not have any personal experience with this.

Please keep in mind that any alterations to the shoes would not be covered under warranty.

 

Xero Shoes are designed to let your feet do what’s natural — bend, flex, move and feel the world.

Research shows that “supporting” your arch can make your foot weaker in as little as a few weeks, while even just walking in a minimalist shoe can improve foot muscle strength.

We want to let your feet be feet… and support you for life.

The more demand we have for particular shoes or colors, the more we’re able to offer.

Email [email protected] with your suggestions if you’d like to see a certain color or style.

 

Every product’s page gives a recommendation for selecting the correct size.

Also, see our size guidelines at www.xeroshoes.eu/fit.

We understand that ordering shoes online can be hard, especially when the sizing between shoes vary (trust us–we’re working on it!). If you’re still unsure, please email our Customer Happiness team at [email protected].

Also, keep in mind that we offer free domestic exchanges in case you get a size that doesn’t feel right.

 

We find that temperature ratings aren’t very accurate. They vary greatly depending on environmental factors, like humidity and typical weather (a Tennessee snowstorm is quite different from one in Colorado!)

Below is an overview that might help:

Sandals
We hope you don’t have to ask, but in case you do…our sandals will not keep your feet warm.  Add a pair of socks and you can make it through colder weather. Find some waterproof, insulated socks and you can be one of those people who wears socks all year ’round. Check out what our CEO, Steven Sashen, has done in a Colorado winter

Closed Toe Shoes
Most of our closed-toe shoes are not designed to keep your feet warm. They’ll be just as warm as a traditional closed toe shoe.

Water Resistant Boots and Shoes

The following boots are water resistant, not waterproof. They’ll repel water to a certain degree and keep your feet warm, but they aren’t “trudge through a slushy puddle in the middle of winter” level weatherproof.

If you love the style of one of our water resistant shoes, you can enhance their ability to repel water by adding a waterproof coating, like a Scotch Guard spray or beeswax.

Hana
Mika
Denver

Waterproof Boots

Currently, the Xcursion Fusion hiking boots and Alpine snow boots are our only fully-waterproof options. These shoes are fully waterproof and will keep your feet dry in wet-weather conditions. Bring it on, monsoon!

We design all of our shoes here in Colorado. Xero Shoes are responsibly, ethically, and fairly manufactured in China.

While we would love to manufacture in America, it is literally not possible at this time, in the same way it’s not possible to domestically manufacture the device you’re using to read this answer.

Performance footwear manufacturing moved to Asia in the 70s and shows no likelihood of moving back. Note that some companies that claim “made in America” are still sourcing their materials from overseas (or the US companies from which they buy their materials are doing so).

We visit and work with our factories multiple times per year.  We also have an on-the-ground manufacturing agent who oversees the factories when we’re not there to ensure that conditions are good, workers are treated fairly, and the shoes are made in compliance with all local laws and regulations. The factories we use treat and pay their workers exceptionally well.

Companies much larger than ours use these same factories and have spent millions of dollars on audits to assure themselves and their wholesale partners about the quality and conditions.

 

 

 

Every time we release a shoe for some specific purpose, like the Speed Force for running, we find that people will do just about anything in it – from hiking to slacklining to weightlifting or using as a day to day shoe.

Trust me, we don’t want to stop you. We think it’s super cool when someone sends us a photo of them at the top of a mountain and the shoe that took them there was our casual Hana 😉

That said, if you’re looking for a specific recommendation, check out our shoe finder here, or contact us directly!
Otherwise, below are some of our most commonly worn shoes for specific activities:

Road Running
Speed Force
HFS
Prio
Z-Trek
EV Z-Trail
Cloud
Genesis

Trail Running
TerraFlex
Mesa Trail
Aqua X Sport
EV Z-Trail

Warm Weather Hiking
DayLite Hiker Fusion
TerraFlex
Mesa Trail
Aqua X Sport
Xcursion Fusion
Z-Trek
EV Z-Trail
Cloud
Naboso Trail

Warm Weather/Beach
Aptos
Speed Force
HFS
Prio
360
Aqua X Sport
Z-Trek
Z-Trail
Genesis
Jessie
Cloud
Naboso Trail
Cassie

Cold Weather Hiking
Alpine
Xcursion Fusion
DayLite Hiker Fusion (with warm socks)
TerraFlex (ditto about the socks)

Weightlifting/CrossFit/Fitness
Speed Force
HFS
Prio
360
Z-Trek
Genesis

Cold weather
Mika
Denver
Ashland
Xcursion Fusion
Alpine

Office wear
Cassie
Phoenix
Tari
Denver
Alston
Prio All-Day
Hana

Travel
All of our shoes are travel friendly because they’re so lightweight and versatile. But we’ve heard many people say they used just one of these for a whole vacation (depending on where they went)
Aptos
Speed Force
HFS
Prio
Hana
Z-Trail
Z-Trek
TerraFlex
Denver
Mika

Casual wear
Aptos
Oswego
Hana
Prio All-Day
Jessie
Colorado
Cassie
Alston
Phoenix
Tari <!–Ashland—>
Denver

 

Email [email protected] if you have a suggestion or request for a specific shoe, color, or size. The more demand we have, the greater our ability to make more shoes (this includes making men’s versions of our women’s shoes and visa versa).

The women’s styles will fit more narrow than the men’s. If you are a man with a narrow foot, then you may be prefer the “women’s” sizes. If you are a woman with a wider foot, then you may want to try the “men’s” styles.

The difference in length between men’s and women’s closed toe shoes is 1 size.

Below is a size conversion chart as an example:

Men’s
Size
Women’s
Size
39.5 38.5
40 39
40.5 39.5
41 40
41.5 40.5
42 41
42.5 41.5

 

Our sandals, since they come in “whole US sizes” have a 1.5 size difference between styles. A men’s 38, for example, would be comparable in length to a women’s 36.5.

You can view more in-depth recommendations and conversions on our sizing page.

Currently, our kids sizes range from 30 to 36 in the Prio.

From there, a women’s 36.5 will be a half size larger than the 36.

That means that if your kid wears a 37 or up, they can fit into our women’s sizes.

And if you want to recommend a new/different size or style, email [email protected]

Here on our website, for one.

You can also check www.xeroshoes.eu/stores to find a retailer near you.

We have new retailers coming on board every week all around the world, so check back often.

And if you know of a store that should be carrying Xero Shoes, let us know about them. Email [email protected]

 

For shipping within the EU, we offer GLS for all countries except Croatia where we offer DHL. If you want to ship outside the EU, we recommend ordering from our U.S. store at xeroshoes.com. The shipping cost depends on the weight of the package; the cost for each option will be visible at checkout before you complete your order. All orders are shipped from the Czech Republic and come with tracking information.

Delivery Estimates by Country (not guaranteed):

Country Est. Cost Est. Delivery Time
Austria €5-€9 1-2 business days
Belgium €8-€13 2-3 business days
Bulgaria €10-€18 2-4 business days
Croatia €21-€31 2-3 business days
Czech Republic €5-€6 1-2 business days
Denmark €9-€15 3-4 business days
Estonia €8-€13 2-3 business days
Finland €14-€18 4-6 business days
France €10-€18 2-4 business days
Germany €6-€11 1-2 business days
Greece €21-€25 4-5 business days
Hungary €6-€11 1-2 business days
Ireland €14-€18 4-6 business days
Italy €10-€18 2-4 business days
Latvia €9-€15 3-4 business days
Lithuania €9-€15 3-4 business days
Luxembourg €8-€13 2-3 business days
Netherlands €8-€13 2-3 business days
Poland €5-€9 1-2 business days
Portugal €12-€18 4-7 business days
Romania €9-€15 3-4 business days
Slovakia €5-€9 1-2 business days
Slovenia €9-€15 3-4 business days
Spain €12-€16 4-7 business days
Sweden €10-€18 2-4 business days

(We currently ship only to the countries listed above. Delivery times are not guaranteed.)

Also, check out our Stores page. There may be an independent Xero Shoes dealer close to you.

Shipping to the United Kingdom

An FYI to our UK Customers: XeroShoes.com is still our International Site, which includes our UK friends. So, if you’re across the pond, but not on the continent, make sure to shop on XeroShoes.com

 

Orders typically ship within 1-2 business days. You’ll receive an email with the tracking number once it has shipped.

If you don’t see that email, please check your spam or promotions filter. And if you don’t see it there, reach out to us directly.

NOTE: During a sale, holiday, or if we’re blanketed with snow, it may take longer than the 1-2 business days that we usually strive for.

 

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, feel free to reach out so we can help!

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Likewise, please contact us so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

If you are looking to exchange your shoes for another size, color, style, or return them for a refund, you can find step by step instructions through the link below:

https://www.xeroshoes.eu/return-policy/

First, thanks for your support!

Word of mouth has been the #1 driver in our business since we started.

So, not surprisingly, the simplest thing to do is tell people about XeroShoes.com and XeroShoes.eu.

Another thing you can do that would be really helpful is to talk to the manager of any store that you think should carry Xero Shoes and tell her/him about us. We know some people who’ve walked into a local store (in their Xero Shoes, of course) and done an impromptu sales pitch 😉

Here’s one more: If you know of any medical, fitness, or health & wellness practitioners (doctors, podiatrists, chiropractors, trainers, chiropractors, yoga teachers, etc.), tell them about us as well. We have special programs for healthcare practitioners who want to promote Xero Shoes.

If you want to earn commissions on sales you refer, check out https://www.xeroshoes.eu/affiliate-info/

And, if you want to directly sell Xero Shoes through your own facility, email [email protected] for more info.

We’d love to hear your thoughts!

Much of our product development comes from hearing what you want next.

Send an email with your requests or suggestions to: [email protected].

By the way, it can take up to 2 years to develop a new shoe. So we may already be working on what you want 😉

 

 

Suffice it to say, the footwear industry is very competitive and we can’t reveal ALL our plans for future products.

The best way to find out about new releases is to sign up for our newsletter at https://xeroshoes.com/newsletter/ and to follow us on Instagram, Facebook, or Twitter.

If you have a great suggestion for a new shoe or a request about an existing one, send us an email — [email protected].

 

We’re happy to help!

The fastest way to reach us is by calling 420 773 224 426

You can also email us at [email protected]

We may also be available via Chat — click the “Contact us…” messenger button that should be at the lower right of your screen.

If you’ve DM’d on Social Media and haven’t heard back, please try one of the choices above. The tools available to track Social Media messaging don’t always work properly, so it’s best to reach out to us directly.