If you purchased products on this website as a consumer [resident in the United Kingdom or in any member state of the European Union], you have the right to cancel your order without giving any reason within 14 calendar days.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (eg a letter sent by post, fax or e-mail). Please email us at support@xeroshoes.eu to inform us of your wish to cancel the order. You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The cancellation period ends at the expiry of 14 calendar days from the following:
(i) in the case of physical articles, the date of delivery of the article to your delivery address;
(ii) in the case of digital content not delivered on hard media (for example, digital gift cards), the date on which the digital item was made available to you electronically;
(iii) in the case of services, the date on which we acceptance your order for the service.
The following applies only to the right of consumers to cancel orders made on this website within 14 days. The following does not apply to returns of damaged or non-conforming articles:
- Where the products included in your order are split into different deliveries, you have 14 days from the day you received the last delivery to cancel the order.
- When you exercise your right to cancel, you must return the goods to us without undue delay and no later than 14 days from the date on which you notify us of your decision to cancel the order.
- You will be refunded the price you paid in respect of your order if you paid in advance. If when ordering the product you chose the least expensive means of shipment we will refund you the delivery cost on cancellation. Otherwise, we will refund you the shipment costs except insofar as they exceed that cost.
- We may deduct from any refund the amount by which the value of the items returned to us is diminished as a result of the manner in which you handled the goods except as necessary to establish the nature, characteristics and functioning of the goods.
- If you exercise your right to cancel services ordered after we started delivering the service, we may charge you for the value of the services we delivered up to the point when you notified us of the cancellation.
- We will refund the purchase price and delivery costs using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
- We will make the refund without undue delay, and not later than: –
(i) 14 days after the day we receive back from you any goods supplied, or
(ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(iii) if there were no goods supplied,14 days after the day on which we are informed about your decision to cancel this order.
- The statutory cancellation right does not apply in certain circumstances including (i) where items are ordered to your specifications or are personalised, (ii) in relation to goods liable to deteriorate or expire rapidly, or (iii) where you request a visit from us for the purpose of urgent repair or maintenance services.
- An order for the purchase of digital items (such as gift cards) that was made available to you electronically cannot be cancelled if you accepted the electronic delivery of the digital item.
- Save as set out above, to the maximum extent permitted under applicable law, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
