Xero Shoes is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Get Help With Your Order

We strive to provide the best experience for all of our customers. If you are having difficulty navigating the content on this website or need assistance completing an order for any reason, please contact our support team.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

XeroShoes.eu is partially conformant with WCAG 2.1 Level AA.

Our Efforts to Support Accessibility

Xero Shoes takes the following measures to ensure accessibility of XeroShoes.eu:

  • We include accessibility in our internal policies.
  • We provide continual accessibility training for our staff.
  • We conduct accessibility reviews with external experts.

Areas for Improvement and Known Issues

Despite our best efforts to ensure accessibility of XeroShoes.eu, there may be some limitations. Below is a description of known limitations.

  • Missing or Incorrect Text Alternatives & Multimedia Support
    Product images often lack meaningful alt text. Multimedia content is missing captions and transcripts, limiting access for screen reader users and people with hearing impairments.
  • Keyboard Inaccessibility
    Some interactive elements (e.g., divs or spans) are not keyboard-operable, trap focus, or fail to shift focus as expected—creating a poor experience for users who rely on keyboard navigation. This is especially true for customer reviews on our product pages.
  • Interactive Elements Lack Clarity, Labels, or Accessibility
    Some elements are hidden but accessible via keyboard, while others (like tooltips or grouped controls) are inaccessible without a mouse. Buttons and links lack descriptive labels or are assigned incorrect roles, creating ambiguity for all users.
  • Visual Layout Breaks at High Zoom Levels
    Content overlaps, disappears, or becomes unusable at 200–400% zoom, affecting readability and layout consistency for users with low vision.
  • Videos and Animations Ignore Motion Preferences
    Motion effects do not respect the prefers-reduced-motion setting, and there is no way to pause or stop animations that last more than 5 seconds, which can negatively impact users with vestibular disorders.

Accessibility Improvements

Here are some of the accessibility improvements we’ve made since 2024.

  • Focus Visibility & Order Problems Resolved
    Added missing focus indicators and improved the tab order throughout the site, making keyboard navigation more predictable and visible. Skip links are now properly implemented.
  • Keyboard Inaccessibility Fixed
    Key elements like navigation menus, carousels, videos, and form controls are now operable via keyboard. Previously inaccessible or incorrectly implemented controls (like checkboxes) are now usable.
  • Color Contrast Issues Fixed
    Multiple areas of insufficient color contrast have been resolved, improving readability for users with low vision or color blindness. Link-only identification by color has been corrected as well.
  • Text Alternatives Improved
    Missing, decorative, or incorrect alt text—especially for linked images—has been fixed. Ambiguous or empty links and buttons have also been corrected to provide clearer descriptions.
  • Screen Reader Announcements Corrected
    Status/confirmation messages are now properly announced, and content previously not exposed to screen readers is now accessible. Ambiguous dialog names and missing autocomplete attributes have also been addressed.
  • ARIA & Semantic Roles Corrected
    We’ve resolved issues with missing or incorrect roles, grouped related controls, and fixed landmark uniqueness. This improves screen reader interpretation and overall semantic structure.
  • Forms and Labels Improved
    Form fields now include visible labels instead of relying solely on placeholders. Required fields are properly marked, and autocomplete attributes are correctly implemented.
  • Multimedia Accessibility Enhanced
    Homepage videos now include captions and are operable via keyboard, supporting users with hearing impairments or those who rely on assistive tech.
  • Ambiguous or Unclear Link/Button Text Fixed
    Ambiguous anchor text and links that only showed names on hover have been updated to use clear, descriptive text visible to all users.
  • Page Title & Structure Adjustments
    Descriptive page titles have been implemented, and incorrect heading structures have been fixed to provide better document hierarchy.

Feedback

We welcome your feedback on the accessibility of XeroShoes.eu. Please let us know if you encounter accessibility barriers on XeroShoes.eu:

  • E-mail: [email protected]
  • Phone: +420-228-880-373
  • Postal Address: Vinohradská 35/25 120 00 Prague, Czech Republic

Date

This statement was created on 11 July 2025.