The below warranties are given by Xero Shoes EU s.r.o Vinohradská 35/25 120 00 Prague, Czech Republic in addition to your statutory legal rights. The below warranties do not affect or limit your legal rights (free of charge) to be refunded or to claim repair or replacement of, or a price reduction or damages for, or other legal remedies in the event of, non-conforming goods as provided by applicable statutory law. The statutory warranty period (limitation period for warranty claims) is 24 months from delivery.
When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!” (Steven has put well over 5,000 miles on his.)
That’s why we offer this 5,000 mile sole warranty.
If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:
60% off this website’s full listed, non-sale retail price, plus shipping.
We don’t expect you’ll ever need this warranty, but if you do here’s what to do:
- Go to the Returns portal.
- Enter your order number and post code, select the relevant item and click the “Return this product” link.
- Select “Warranty Issue” from the “Why do you want to return it?” dropdown.
- Proceed with the remaining steps to generate your return label.
- Send the shoes back to us with that information and once we receive them back and confirm they qualify for the warranty, we’ll get your replacement sent out.
- We do not accept returns unless they have been sent back via our Returns Portal.
The 5,000 mile sole warranty is non-transferable and only valid for the original purchaser of the shoes.
Further, Xero Shoes are guaranteed against manufacturer defects for 24 months from the date of purchase. If you purchased your Xero Shoes from anywhere other than our website, you will need your receipt or other proof of purchase.
If you have any other problem with your Xero Shoes, contact us. We will do whatever we can to make sure you’re happy with your purchase.
Purchases made from Amazon.com (Amazon.com, Amazon.co.uk, Amazon.de) are eligible for our 5,000 mile sole warranty provided that the product is purchased from Xero Shoes (as indicated by the words “Sold by Xero Shoes” or “Sold by Xero Shoes EU” on the Amazon.com order page). Please include your Amazon order ID in your warranty claim request.
This warranty is valid for Xero Shoes FeelTrue® outsole products only. Not valid for Vibram Cherry products, laces, or accessories.
PLEASE note: Damage to the Z-Trail by overexposure to heat is not covered by this warranty (so don’t keep them in a really hot car or exposed to intense sunlight).
ALSO note: While our 5,000 mile warranty does not technically cover sole damage from attack by Tasmanian Devils, we may make an exception if you save all the pieces (Yes, this actually happened!)
And: We recommend hand washing your Xeros in warm water with a mild detergent. Please allow them to air dry afterwards. Placing your shoes in the washer or dryer may result in deformation and will not be covered under warranty.
We reserve the right to update or modify the terms of this warranty at any time without prior notice.
Feel The World!®
The above warranties are given by Xero Shoes EU s.r.o Vinohradská 35/25 120 00 Prague, Czech Republic in addition to your statutory legal rights. The above warranties do not affect or limit your legal rights (free of charge) to be refunded or to claim repair or replacement of, or a price reduction or damages for, or other legal remedies in the event of, non-conforming goods as provided by applicable statutory law. The statutory warranty period (limitation period for warranty claims) is 24 months from delivery.